Shipping & Returns Policy
Shipping Policy
At our company, we strive to ensure timely and safe delivery of all our products to our valued customers. To achieve this, we partner with reliable courier services such as FedEx, UPS, and other major carriers, who will deliver your order according to the product specifications.
The shipping and handling fees will be included in your final invoice, which will depend on your location, product type, and package size/weight.
For all our frozen bio-specimens, we use Priority Overnight Shipping in dry ice to ensure that the products reach you in perfect condition.
Rest assured, our team is dedicated to making sure your order arrives on time and in good condition.
Return of Samples
To reject any samples, we kindly request that you provide SiRNA Bioscience with written notice of your intent to reject within seven (7) business days of receiving the applicable samples. It is important to include an indication of the basis for rejection with the required notice to SiRNA Bioscience.
Please note that if we do not receive your notice within the specified timeframe, we will deem the samples to have been accepted.
For any samples properly rejected under this policy, you are entitled to return the samples, in reasonable good condition, at your expense for replacement by SiRNA Bioscience within thirty (30) days of receiving the shipment.
We reserve the right to refuse the return of any samples that have been substantially altered in a manner that affects the sample's size, format, weight, or quality. Additionally, SiRNA Bioscience reserves the right to reject a replacement when the determined issue is due to the client.
Custom Orders and Prospective Customized Collections
Please note that all orders are considered final and non-returnable. As such, it is important that you carefully review all details of your custom order before confirming it with SiRNA Bioscience. Our team of experts is available to provide guidance and support throughout the custom order process to ensure that all specifications and requirements are met to your satisfaction.
Replacement & Refund Policy
If a customer rejects any specimens due to defects that are not a result of mishandling by the customer, SiRNA Bioscience will replace the defective specimens within a reasonable time, not exceeding ninety (90) days. Upon SiRNA Bioscience's request, the customer shall ship the defective specimens to SiRNA Bioscience, and SiRNA Bioscience shall have a reasonable opportunity, not exceeding fifteen (15) business days from receipt of the returned specimens, to inspect, test, or analyze any allegedly defective specimens. Any inspection, testing, and analysis by SiRNA Bioscience shall not eliminate or delay SiRNA Bioscience's obligation to replace defective specimens with Order Specifications-conforming specimens. If SiRNA Bioscience is unable to replace defective specimens, the customer shall be entitled to cancel the project and obtain a full refund or credit any payment made by the customer for such rejected specimens within 30 days. If shipment of the rejected specimens is not requested by SiRNA Bioscience within 30 days of receiving a Rejection Notice, the customer shall dispose of such specimens by all applicable laws, rules, and regulations regarding disposal of the samples.
For any samples properly rejected by this policy, the customer shall be entitled to return the samples in reasonable good condition, at their expense, for replacement by SiRNA Bioscience within ninety (90) days post-receipt of shipment.
If there is a problem with the preparation or fixation of the samples provided, we do our best to work with the researcher to mutually resolve the issue. Customers may return defective items to us within 30 days of invoice, either for credit or exchange. An automatic restocking fee of 15% of the total value of the order applies to all such returns. All shipping, packaging, handling, and related charges are not refundable.
SiRNA Bioscience reserves the right to refuse the return of any samples that have been substantially altered in a manner that affects the samples' size, format, weight, or quality. SiRNA Bioscience also reserves the right to reject replacement when the determined issue is due to the client.
This Return Policy applies to all acquisitions of samples from SiRNA Bioscience and may only be modified by written agreement. This Return Policy may be subject to agreements entered into by SiRNA Bioscience and its clients. SiRNA Bioscience reserves the right to change the return/exchange policy without notification.